Orders are shipped from our retail location in Austin, TX, Monday-Saturday 10:00 a.m. - 5:00 p.m., except when a Federal Holiday prevents pickup. Your order will be carefully picked, packed, and shipped so that your products arrive quickly and are undamaged.
Shipping rates vary according to the size, weight and destination you enter at checkout. You may choose the shipping method that suits your budget and needs. Standard shipments in the US are delivered within 5-14 days. If your shipment does not arrive within 14 days, please notify us at firstname.lastname@example.org.
Track Your Order
When your order is packaged, you will be sent a Shipping Confirmation via text or email, depending on which option you choose. Your Shipping Confirmation Notification will include a Tracking Number for your order. By clicking on the Tracking Number, you will be taken to the website of the Shipping Carrier handling your delivery. you can see where your package is at any time, and when it is estimated to be delivered by the carrier you choose at Checkout.
Once the carrier picks up your package from our retail location in Austin, TX, it is out of our control, and we will rely on the same Tracking Number sent to you to tell us where your package is.
You can also find your Tracking Number by logging into your Store Account, going to your order history, and selecting the desired order. It will show your Tracking Number, which you can click on to see where your package is with the Shipping Carrier.
When your package is delivered, you will receive a Delivery Confirmation notification by email or text.
Free Standard Shipping for Domestic Orders Over $50
We offer Free Standard Shipping for Domestic Orders totalling over $50 at Checkout. Offer is based on the total order amount after any discounts, and does not include any taxes or tariffs.
Questions About Your Order
If you have any questions or special requests regarding shipment of your order, please first check your Tracking Number and Notifications. If you have further questions, you can always reach us Monday thru Saturday 10:00 a.m - 5:00 p.m. at email@example.com, or calling 512-472-5015 and asking for the Online Store.
If you did not receive a Shipping or Delivery Confirmation Notification after 15 days, please check your Spam or Junk folder.