Shop with confidence with our 100% Satisfaction Guarantee! If you don't like it, simply return it for a full refund within 14 days of purchase. No questions asked.
To return an item, please email us at email@example.com with the order number, and request a prepaid Return Mailing Label by email for you to print and attach to your Return Shipment.
Please package the item carefully to avoid damage during shipment. To receive full refund, items must be returned in original, undamaged condition. If you receive a damaged item, please contact us at firstname.lastname@example.org
Please allow 2 weeks for us to receive the item and refund your original purchase price. Shipping charges are not refundable. If items were purchased on sale, or with a discount code or coupon, refund will be issued for the discounted price.
Special order items, clearance items, and personal use items such as yoni eggs are not refundable.
For purchases made at our retail store in Austin, Texas, please return to the store with the original receipt for any refund. Refunds for retail items will be issued as a store credit for use at the retail store only. There are no exceptions.
For "Free In-Store Pickup" orders, no Return Shipping Label can be issued. Please return those items to the retail store, 10am - 6 pm Monday thru Friday for a full refund of the purchase price--refunds for "Free In-Store Pickup" items will be issued to the card used to pay for the original purchase. There will be no cash refunds.